TERMS AND CONDITIONS
These Conditions of Sale apply strictly to the Client obtaining the goods and services offered by George's Shoes on its website georges-shoes.com. They will govern the commercial relationship between both parties when the means for carrying it out is in whole or in part by electronic means.
For the purposes of these Conditions of Sale and for any communication that is necessary between both parties, the data provided by the Client and those published by George's Shoes on their websitegeorges-shoes.com. Both parties expressly accept the use of email as a valid means for sending any communication related to the use of the web.
In order to be able to make any query regarding the acquisition procedures, the email email@example.com or the phone (+34) 682 822 673
To purchase products from this website, it is necessary to have registered as a Customer through the form established for this purpose on the page itself. Products will be added to the “Cart”, and at all times the Client will be able to consult the content of the same and in the same The screen details step by step the procedure for acquiring the goods and services offered (in addition to the selected products, delivery address, shipping option and payment method).
Once the purchase has been decided, the order will be initially confirmed, its summary will be reviewed and the purchase will be finalized. In the purchase process, the possibility of consulting the Conditions of Sale is given (it is noted that once the order has been confirmed, they are accepted). Giving the Ok at the end of the purchase will be an essential, determining and essential requirement for the formalization of the purchase and it will be considered that the entirety of the clauses published at the time of placing the order in the website. On the next screen, the summary of the order will be presented for its effective confirmation.
Once the purchase is made George's Shoes . will send the Customer a receipt of the order placed by email.
Product and orders:
George's Shoes reserves the right to decide at all times, the products and services that are contained and offered to the Client through their website. You may unilaterally modify the commercial offer presented (modifications on products, prices, promotions and other commercial and service conditions) at any time and without prior notice.
The products offered on the web, together with their characteristics and price, will appear on the screen. The prices published on the George's Shoes website are in Euros and are valid except for typographical errors. In this sense, we put all our effort into offering the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of George's Shoes , it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made the purchase decision based on said error, they will have the right to cancel their purchase at no cost.
The illustrative photographs of the products are merely indicative and do not form part of the contract. The images that appear published on the web inform about the products that are for sale, for guidance purposes, and there may be variations, although minimal, in the characteristics of the same.
Orders can be placed through the website in the manner described in the previous section or via email firstname.lastname@example.org, in special cases.
In the event that the product is not available after the purchase has been made, George's Shoes will inform the Customer by email. or by phone (+34) 682 822 673. Given that George's Shoes wants the total satisfaction of its Clients and taking into account that it will be an exceptional situation, personalized treatment will be given to that order through email or by telephone in order to find a solution. satisfactory for both parties.
In the event that the contracted product or service does not appear, or its price, published on the web, the product and the price will be the one negotiated between the Client and < span>George's Shoes serving as proof of communications between both parties.
The promotions will be indicated on each product and in specific sections (clearance, special offers...), unless otherwise indicated, they will be valid as long as they are displayed on the screen and within the limit of available stocks.
Price and payment:
The prices of the products offered at George's Shoes will be those published at any time. They carry the VAT included applicable on the day of the order, any change in said tax will be automatically applied to the prices of products and services. The tax will be itemized on the invoice.
George's Shoes reserves the right to change its prices at any time. The products will be invoiced at the price in force at the time the order is placed, regardless of when the delivery is made, except for obvious typographical errors.
In order to minimize the risks inherent in electronic transactions and being aware of the concern that online shopping still entails for many people, we use secure hosted payment gateways outside our domain.
All payment operations are carried out directly with the financial entities that own the payment gateways. In this way, no person outside these entities can have access to the data of our clients' cards.
The payment process is carried out in an encrypted manner using the highest security standards used by these entities, and for this reason no one can have access to the data sent by our clients through the Internet.
In addition to payment by Credit Card and PayPal, we also have the option of payment by Bank Transfer.
Do not forget that to complete your order correctly, you must make a transfer with the amount of the same to the account ES88 0081 5586 8400 0101 9402. Until we receive the transfer, the order will not leave our factory.
Transportation and delivery:
The shipping costs for our orders will be:
Peninsular Spain and Portugal: Free Express shipping from €120 of purchase.
Balearic Islands: Free shipping 48 hours from €120 purchase.
Canary Islands: €25
Ceuta and Melilla: €35
Transportation in Peninsular Spain, to the Balearic Islands and Portugal is free. For the Canary Islands, Ceuta and Melilla and in the rest of the countries that are subject to the application of shipping costs, these costs will be expressly indicated and separately from any other cost or expense before the completion of the completion of the order and before pressing the confirmation button.
All our shipments are made through courier companies of recognized prestige.
Purchases formalized (order placed and paid) before 8:00 p.m., will be shipped the next business day. Those received after that time will be sent a day later.
George's Shoes, reserves the right to make partial shipments, based on availability for product shipments. In this case, you will be informed by email and billed in a single payment
George's Shoes is not responsible for the costs that the buyer may incur for customs processing or payment of taxes.
In any case, the delivery conditions are subject to the working hours of the courier company and holidays. George's Shoes will not be responsible for delays attributable to the courier company or the Client himself.
The products will be sent to the shipping address that the Customer has indicated at the time of placing the order, this address may be different from the one that the Customer has provided as billing address.
In order to optimize the delivery process, the address indicated by the Customer must be an address to which delivery can be made within normal business hours.< /span>
If at the time of delivery of the product to the indicated address, the Customer is absent, the carrier will leave a notice indicating how to proceed to arrange a new delivery.
It is recommended to check that the shipping address is correct (door number, postal code, etc.) since George's Shoes will not be responsible for the damages caused in the delivery when the address entered by the Client does not adjust to the place of delivery desired by the Client.
Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
It is up to the recipient to check the shipments upon arrival, express the observations and present all the claims that he deems justified, he can even reject the package, if the latter is susceptible to having been opened or if it shows clear signs of deterioration.
If the products delivered do not conform in nature or quantity with respect to those indicated in the Order Confirmation email, the Customer may exercise the right of withdrawal at the time of product delivery. The return costs in case of error in the order will be borne by George's Shoes.
In case of delay, breakage or receipt of an incomplete order, the Customer may contact George's Shoes.
Changes, returns, Cancellation and incidences of orders.
Our policy, in compliance with current regulations, is to grant you the right to return any item purchased free of charge within 14 days from the date of receipt of the order, as long as it is not a personalized product. You will not have to provide any explanation, any item purchased on the web George's Shoes returned in perfect condition will be accepted without further ado. Within a maximum period of 14 days from receipt of the return, George's Shoes undertakes to refund it.
Before making the return, at the time you notify us of your lack of conformity, we will indicate the way in which you can return the order. Prior communication is essential and we will not be able to accept postage due returns that have been made by means of transport other than the one indicated by us. For both changes and returns, the product must be properly packaged for shipment and in its original packaging. The transportation agency will come to pick you up within the next 48 hours once Georges Shoes has processed your request.
If the purchased product has a manufacturing or quality defect, or if the CUSTOMER simply wishes to exchange it for another product, he may request your return or exchange within 14 calendar days following the material possession of the product. In this case, we will undertake to collect the defective product and send another identical product at no additional cost to the CUSTOMER, unless the CUSTOMER requests a refund, in which case the entire amount paid for the product will be refunded within a period of time. 10 business days. The refund will be made by bank transfer to the account indicated by the CLIENT. The refund of amounts will be made by bank transfer to the account indicated by the Client. We will inform you by email or phone call.
Returns and first change of size are free in Peninsular Spain, the Balearic Islands and Portugal, from €120 of purchase. One collection per order will be managed free of charge. If a second collection is requested on the same order, the transport costs will be paid by the customer.
Request the collection of the product by contacting by email at the following address: email@example.com and we will organize its collection, and in the case of a change in size, we will schedule the new shipment. We will send you the new size as long as it is in stock, informing you in advance.
Once the item has been received and when the return has been approved and authorized, you will receive a confirmation email, the refunds will be made by bank transfer (to the account provided by the client), within a maximum period of 7 to 10 days. In no case GEORGE'S SHOES will will be responsible for the costs caused by customs or the possible retention of the same. Shipments with a destination that require customs processing may require an additional day. The expenses of councils, gauging or any other tax at destination will be paid by the recipient.
CANARY ISLANDS, CEUTA AND MELILLA AND OTHER COUNTRIES. RETURNS:
For the Canary Islands, Ceuta, Melilla and the rest of the countries, no changes in size or model are made. You must make a return and a new order through our website. The charges derived from the return will be borne by the customer. The cost of the return shipment will be deducted from the amount to be reimbursed. George's Shoes will process the collection with the corresponding transport company.
For color or model changes, keep in mind that you must return the item and make a new purchase.
Personalized products cannot be returned or exchanged, as this is an exception set out in article 103 of the General Law of Defense for Consumers and Users. Likewise, as a confirmatory deposit is established, these may not be returned if the order is cancelled, in the event of a contractual breach set forth in art. 1124 CC that would give us the benefit of demanding the fulfillment of the contract, or its resolution with the corresponding compensation.
If the product arrives in poor condition due to transport, the Customer must indicate this on the carrier's delivery note and call within 24 hours of receipt at< /span> George's Shoes to make the proper claim. After this period without receiving such communication, George's Shoes will not be responsible for any claim for this reason.
Regarding cancellations, if the cancellation of the order arrives before the shipment of merchandise, the Client will not have any expenses, except in the case of personalized orders. In the case of a cancellation after the order has been dispatched, the Customer will be responsible for the shipping costs as well as the costs of returning this same order.
Likewise George's Shoes reserves the right to cancel any order placed through its website if it considers that it could be a fraudulent action, making the full refund of the amount contributed by the Client.
After receiving and processing the order, your data remains protected in our database, and is available to you so that you can consult, modify or delete it if you wish. , as stipulated by the Law. See Data Protection Policy.
All products marketed by George's Shoes have the legal guarantee offered as manufacturer, covered by the Law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods. It will be 2 years, except in those that, due to characteristics or special campaigns, said guarantee is greater.
Improper use of the products is not a guarantee of exchange or return.
Applicable legislation and jurisdiction.
These Conditions of Sale will be interpreted and governed in accordance with Spanish legislation, which will be applicable in what is not provided in this contract in terms of interpretation, validity and execution .
Regarding any discrepancy or divergence that may arise regarding the fulfillment or interpretation of the relationship between the parties, they are submitted to the Courts and Tribunals of Palma de Mallorca, except for cases of application of consumer and user protection regulations.