TERMS AND CONDITIONS
These Conditions of Sale are strictly applied to the obtaining by the Client of the goods and services offered by George's Shoes on his website georges-shoes.com. They will govern the commercial relationship between both parties when the means for carrying it out is in whole or in part electronically.
For the purposes of these Conditions of Sale and for any communication that is necessary between both parties, the data provided by the Client and those published by George's Shoes on its websitegeorges-shoes.com. Both parties expressly accept the use of email as a valid means of sending any communication related to the use of the website.
For any question related to data and information provided to George's Shoes You can consult the Privacy Policy published on the web.
For the purpose of being able to make any query in relation to the acquisition procedures, the email is provided store@georges-shoes.com or the phone (+34) 682 822 673
Process:
To purchase products from this website, it is necessary to have registered as a Client through the form established for this purpose on the page itself. Products will be added to the “Cart", and at all times the Client can consult its content and on the same screen the procedure for acquiring goods and services offered is detailed step by step (in addition to the selected products, delivery address, shipping option and means of payment).
Once the purchase has been decided, the order will be initially confirmed, its summary will be reviewed and the purchase will be finalized. In the purchase process there is the possibility of consulting the Conditions of Sale (it is noted that once the order is confirmed, they are accepted). Giving the Ok at the end of the purchase will be an essential, decisive and essential requirement for the formalization of the purchase and it will be considered that the entire clauses published at the time of placing the order in the website. On the next screen the summary of the order will be presented for its effective confirmation.
Once the purchase is made George's Shoes will send the customer confirmation of the order placed by email.
Product and orders:
George's Shoes reserves the right to decide at any time, the products and services that are contained and offered to the Client through its website. You may unilaterally modify the commercial offer presented (modifications to products, prices, promotions and other commercial and service conditions) at any time and without prior notice.
The products offered on the web, together with their characteristics and the price will appear on the screen. The prices published on the web George's Shoes They are in Euros and are current except for typographical errors. In this sense, we put all our effort to offer the information contained in the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times outside the will of George's Shoes It will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, they will have the right to cancel their purchase at no cost.
The illustrative photographs of the products are merely indicative and do not form part of the contract. The images that are published on the web inform about the products that are for sale, for guidance purposes, there may be variations, even if they are minimal, in their characteristics.
Orders can be made through the web in the manner described in the previous section or through email store@georges-shoes.com, in special cases.
In the event that the product is not available after the purchase has been made, George's Shoes will inform the Customer of such end by email or by phone (+34) 682 822 673. Given the George's Shoes wants the total satisfaction of its Clients and taking into account that it will be an exceptional situation, personalized treatment will be given to that request through email or by telephone in order to find a satisfactory solution for both parties.
In the event that the contracted product or service does not appear, or its price, published on the web, the product and the price will be the one negotiated between the Client and George's Shoes serving as evidence the communications between both parties.
The promotions will be indicated on each product and in specific sections (clearance, special offers...), unless otherwise indicated, they will be valid as long as they are displayed on the screen and within the limit of available stocks.
Price and payment:
The prices of the products offered in George's Shoes will be those published at all times. They carry the VAT included applicable on the day of the order, any change in said tax will be automatically applied to the prices of the products and services. The tax will be broken down on the invoice.
George's Shoes reserves the right to modify its prices at any time. The products will be invoiced at the price in force at the time the order is placed, regardless of when the delivery is made, except for obvious typographical errors.
To minimize the risks of electronic transactions and being aware of the concern that buying online still represents for many people, we use secure payment gateways hosted outside our domain.
All payment operations are carried out directly with the financial entities that own the payment gateways. In this way, no person outside these entities can have access to the data of our clients' cards.
The payment process is carried out encrypted using the highest security standards used by these entities, and for this reason no one can access the data sent by our customers over the Internet.
In addition to payment by Credit Card and PayPal, we also have the option of payment by Wire transfer.
Wire transfer:
Do not forget that to complete your order correctly, you must make a transfer with the amount of it to the account ES88 0081 5586 8400 0101 9402. Until we receive the transfer, the order will not leave our factory.
Transport and delivery:
The shipping costs for our orders will be:
Mainland Spain and Portugal: Free standard shipping (3/5 days) from €150 purchase.
Balearic Islands: Free standard shipping (3/5 days) from €150 of purchase.
Canary Islands: €25
Ceuta and Melilla: €35
Europe: €25
Ireland: €30
In the case of orders for accessories for the care and maintenance of your Georges, the rates will be as follows:
Mainland Spain, the Balearic Islands and Portugal: €4 and standard free shipping (3/5 days) for orders over €50.
The transport in Peninsular Spain, to the Balearic Islands and Portugal is free from €150 of purchase and in accessories for the care and maintenance of your George's from €50. For orders under €150, the return cost will be €7.5, for the Peninsula (Spain and Portugal) and the Balearic Islands. In the case of a change of size, the price will cost €15 for the Peninsula (Spain and Portugal) and the Balearic Islands.
For the Canary Islands, Ceuta and Melilla and in the rest of the countries that are subject to the application of shipping costs, said costs will be indicated expressly and separately from any other cost or expense before the completion of the completion of the order and before pressing the confirmation button.All our shipments are made through courier companies of recognized prestige.
Formalized purchases (order placed and paid) until 8:00 p.m. will be shipped the next business day. Those received after that time will be sent one day later.
George's Shoes, reserves the right to make partial shipments, based on availability for product shipments. In this case, it will be informed by email and will be invoiced in a single payment
George's Shoes is not responsible for the costs that the buyer may incur for customs processing or payment of taxes.
In any case, the delivery conditions are subject to the working hours of the courier company and holidays. George's Shoes will not be responsible for delays attributable to the courier company or the Client himself.
The products will be sent to the shipping address that the Client has indicated at the time of placing the order, this address may be different from the one that the Client has provided as the billing address.
In order to optimize the delivery process, the address indicated by the Customer must be an address to which delivery can be made within normal business hours.
If at the time of delivery of the product at the indicated address, the Client is absent, the carrier will leave a notice indicating how to proceed to arrange a new delivery.
It is recommended to check that the shipping address is correct (door number, postal code, etc.) since George's Shoes will not be responsible for the damages caused in the delivery when the address entered by the Client does not match the place of delivery desired by the Client.
Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
It is up to the recipient to check the shipments upon arrival, express the observations and present all the claims that he deems justified, he can even reject the package, if the latter is likely to have been opened or if it shows clear signs of deterioration.
If the products delivered do not conform in nature or quantity with respect to those indicated in the Order Confirmation email, the Customer may exercise the right of withdrawal at the time of delivery of the product. The return costs in case of error in the order will be borne by George's Shoes.
In case of delay, breakage or receipt of an incomplete order, the Customer may contact George's Shoes.
Changes, returns, Cancellation and incidents of orders.
Our policy, in compliance with current regulations, is to grant you the right to return any item purchased free of charge within 14 days from the date of receipt. of the order, as long as it is not a personalized product. You will not have to provide any explanation, any item purchased on the web George's Shoes returned in perfect condition will be accepted without further ado. Within a maximum period of 14 days from receipt of the return, George's Shoes undertakes to reimburse you.
Before making the return, at the time you notify us of your lack of conformity, we will indicate the way in which you can return the order. Prior communication is essential and we will not be able to accept returns postage due that have been made by means of transport other than the one indicated by us. Both for changes and returns, andThe product must be properly packaged for shipment and in its original packaging. The transport agency will come to pick you up within the next 48 hours once georges shoes has processed your request.
If the purchased product has a manufacturing or quality defect, or if the CUSTOMER simply wishes to exchange it for another product, they may request a return or exchange within 14 calendar days following the physical possession of the product. In this case, we will undertake to collect the defective product and send another identical product at no additional cost to the CLIENT, unless the CLIENT requests a refund, in which case the entire amount paid for the product will be refunded within a period of time. of 10 business days. The refund will be made through bank transfer to the account indicated by the CLIENT. The refund of amounts will be made through bank transfer to the account indicated by the Client. We will inform you by email or phone call.
Returns and first change of size are free in Peninsular Spain, the Balearic Islands and Portugal, from €150 of purchase. One collection per order will be managed free of charge. If a second collection is requested on the same order, the transport costs will be borne by the customer.
Request the collection of the product by contacting by email at the following address: customerservice@georges-shoes.com and we will organize the collection of the same, and in the case of a size change, we will schedule the new shipment. We will send you the new size as long as it is in stock, informing you in advance.
Once the item is received and when the return has been approved and authorized you will receive a confirmation email, refunds will be made by bank transfer (to the account provided by the customer), within a maximum period of 7 to 10 days. In no case GEORGE'S SHOES will be responsible for the costs caused by customs or the possible retention of the same. Shipments with destination that require customs processing may require an additional day. The expenses of councils, gauging or any other encumbrance at destination will be borne by the recipient.
CANARY ISLANDS, CEUTA AND MELILLA AND OTHER COUNTRIES. RETURNS:
For the Canary Islands, Ceuta, Melilla and in the rest of the countries, no changes in size or model are made. You must make a return and a new order through our website. The charges derived from the return will be borne by the customer. The cost of the return shipment will be deducted from the amount to be reimbursed. George's Shoes will process the collection with the corresponding transport company.
For color or model changes, keep in mind that you will have to return the item and make a new purchase.
Personalized products cannot be returned or exchanged, as it is an exception included in article 103 of the General Law of Defense for Consumers and Users. Likewise, as a confirmatory deposit is established, these cannot be returned if the order is cancelled, being faced with a contractual breach contained in art. 1124 CC that would give us the benefit of demanding compliance with the contract, or its resolution with the corresponding compensation.
If the product arrives in poor condition due to transport, the Customer must indicate this on the carrier's delivery note and call within 24 hours of receipt at George's Shoes to make the proper claim. After said period without receiving such communication George's Shoes will not be responsible for any claim for this reason.
Regarding cancellations, if the cancellation of the order arrives before the departure of merchandise, the Client will not have any expense, except in the case of personalized orders. In the case of a cancellation after the departure of the order, the Customer will be responsible for the shipping costs as well as the return costs of this same order.
In addition George's Shoes reserves the right to cancel any order placed through its website if it considers that it could be a fraudulent action, making a full refund of the amount provided by the Client.
After receiving and processing the order, your data remains protected in our database, and they remain at your disposal so that you can consult, modify or delete them if you wish, as stipulated by Law. See Data Protection Policy.
Warranty.
All products marketed by George's Shoes They have the legal guarantee offered as a manufacturer, protected by Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods. It will be 2 years, except in those that due to characteristics or special campaigns, said guarantee is greater.
Improper use of the products is not a guarantee of exchange or return.
Applicable law and jurisdiction.
These Conditions of Sale will be interpreted and governed in accordance with Spanish legislation, which will apply to what is not provided in this contract in terms of interpretation, validity and execution.
Regarding any discrepancy or divergence that may arise regarding compliance or interpretation of the relationship between the parties, they are submitted to the Courts and Tribunals of Palma de Mallorca, except for cases of application of consumer and user protection regulations.