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FAQS

Help and FAQ page

Shopping

  • How to request models that do not appear on the Web?
  • Se pueden solicitar en el correo electrónico o por teléfono al (+34) 682 822 673 en horario de 8:00h a 14:00h.

    • Visualización de productos:

    Las fotografías de los productos, están realizadas con la mayor exactitud posible al producto, pero puede variar en función de la pantalla o dispositivo en el cual se visualicen.

    • Compras con confianza:

    Dispone de 30 días para realizar el cambio de talla o devolución, siempre y cuando el producto se devuelva con las mismas condiciones de cómo haya sido recibido, y devuelto todo su contenido. Los productos que hayan sido usados, o deteriorados, perderán la condición de poder ser cambiados o devueltos.

    Telephone service from 8:00 a.m. to 2:00 p.m.
    E-mail service at customerservice@georges-shoes.com
    Secure payment through gateways with security protocols with SSL encryption.

    Pagos:

    How can I pay for my purchase online?

    • Secure payment via credit/debit cards
    • PayPal
    • Wire transfer
    • Bitcoin payments are not supported

    Sizes:

    We have products with English (and half sizes) and continental sizing, for more information we show you a table of equivalences of the different sizes:See size guide

    Shipments:

    Do you ship to the Canary Islands, Ceuta and Melilla?

    The answer is yes. The shipping price is 25 euros taxes included. Contact us atcustomerservice@georges-shoes.com before placing your order and we will manage it for you.

    *georges-shoes is not responsible for the costs that the buyer may incur due to customs processing or payment of taxes..

    Delivery times:

    • Iberian Peninsula and Portugal: 1 day
    • Balearic Islands: 3 to 4 days
    • Canary Islands, Ceuta and Melilla: 4 days
    • Europe: 4 días

    * The calculation of days has been made with business days, there may be an increase in days, in the case of holidays and weekends.

    Request shipping information: Access the form.

    Size changes and returns:

    General conditions for size changes or returns:

    The product must be returned in the same conditions as it was received, and return all its content. Products that have been used, or damaged, will lose the condition of being able to be exchanged or returned.. Access the form.

    Promotional codes:

    Code Conditions:

    • They cannot be exchanged for money
    • They cannot be applied to purchases already made
    • They are limited in time
    • They are not cumulative
    • They are single use

    Custom products:

    • Which products can be customized?

    The products in the store can be customized, with prior consultation with customer service.

    • How much can a customization cost?

    It will always depend on the type of customization or request, once the request is made, our technical service will carry out a study and appraisal of the personalized product.

    • ¿Delivery term?

    Customized products will have an approximate delivery time of 30 days.

    • Is it possible to return or change the size?
    A personalized product is made especially for you, therefore changes or returns are not accepted, except for manufacturing defects.